Can I return an item?

• You may return items purchased online for size, fit, or style reasons within 14 days of when the item was shipped.

• Items must be in NEW condition.  Items cannot be returned if worn, damaged, altered or washed.

• All packaging, tags, and accessories must be included with your returned item/s.

Custom Order Policy

• ALL CUSTOM ORDERS ARE FINAL.                                                                      
• All custom orders will have duration disclaimers in the product description.    
• Custom orders can NOT be canceled.                                                             
• One MUST respond and or verify our duration disclosure email sent, in order for custom order to be processed.                                                                 
• USA/Domestic Imports take average 14-21 days to custom make.

 

 

How do I return an item?.

• We do not pay return shipping cost.  We recommend that you purchase tracking and insurance as Jakewood will not be responsible for lost return shipments.

• If you wish to exchange your item please make a note in the comment section of the form that was included with your shipment of the style number, color, and

  size of the new item.  This form must be sent with your return.  We will process your exchange provided the new item is in stock and is the same price as the item you are returning.  Products sell out quickly and we are not able to hold items. If you want to be sure to receive your exchanged item, you can place another order now.

• If you no longer have that label please send back your purchase to our warehouse at the address listed below.  Please mark the outside of the box WEBSITE RETURN, and include the following information so that proper credit can be given:

  • Pick Ticket Number

  • Your name, address, phone number, and e-mail address

  • Reason for return

  • Style Number, color, and size of the item to be returned/exchanged.  If an exchange is requested please include style number, color and size of new item.

Where do I return an item?

• Retailers carrying Jakewood products will not accept return of goods that were purchased at Jakewoodny.com.

• All returns should be shipped to the following address:

          Jakewood
          Returns Department
          140 58^th Street Unit 6G
          Brooklyn NY 11220

PLEASE ALLOW UP TO SIX DAYS AFTER WE RECEIVE YOUR RETURN TO PROCESS A REFUND OR EXCHANGE.  SHIPPING FEES ARE NON-REFUNDABLE.  REFUNDS WILL BE PROCESSED IN THE FORM OF PAYMENT USED ON THE ORIGINAL ORDER.

Questions?

Phone: 1 (718) 499-1243